We are so sorry for your loss or losses.
Welcome to our Personalised Phone Call Peer Support page.
Here you can pre book one-on-one time with one of our Peer Support Companions who will call you when it suits your schedule and our availability. Our trained volunteer Peer Support Companions have all gone through the heart breaking experiences of losing much-loved babies, they understand and are here to give you their time to listen to you and answer any questions you may have.
A Safe Space
We offer a safe space to talk one-on-one to the same Peer Support Companion in real-time. This can help you process what’s happened, provide validation to your experience, give you time and space to mourn, and empower you beyond.
How It Works
- You have access to as many calls as you need with the same Companion, ensuring continuity of care.
- You have the choice of booking a specific Peer Support Companion*, or “any Available” depending on availability.
- An initial support call lasts for approx. 45mins, with consecutive support calls that last for approx. 30mins each.
- Please click on the relevant call you want to request. You cannot book any follow-up calls without an Initial call first.
- You can only book these calls one at a time, using the form below or during your calls with your Companion.
- After choosing a day and time that suits you, please fill out the required section with your details.
- Once completed, you will be sent a confirmation email, which includes a link to reschedule or cancel the appointment if needed.
*While not qualified counsellors, our Peer Support Companions have undertaken training from a bereavement counsellor to help them best support you through your grief
Please Note:
By using the Services, you acknowledge that our Peer Support Companions are NOT qualified or registered counsellors – they are women who have experienced pregnancy loss and use their experience to assist others. Our Peer Support Companions have undergone a short training programme prepared by a qualified bereavement counsellor and social worker to familiarise themselves with the basics of grief support.
You may book a personalised phone call with one of our Peer Support Companions by following the booking steps available on the Website.
You are entitled to six free phone sessions. The initial session will be a maximum of 45 minutes, and each subsequent call will have a maximum duration of 30 minutes. Our Peer Support Companions will not disclose their private numbers and so calls will show on your phone as 'No caller ID'.
If a call is missed, the Peer Support Companion will call again five minutes later, but it is up to their discretion how often they try to reach you. If a call is completely missed, you can rebook.
You acknowledge that Peer Support Companions can only call Australian telephone numbers.
If you have any difficulties or want to change your allocated Peer Support Companion, please email psp@pinkelephantssupport.com
If you feel you are experiencing a particularly traumatic grief response and require clinical support, we suggest calling Red Nose qualified Bereavement Counsellors on 1300 308 307. If at any time we feel that you are at risk or suffering to an extent that is beyond our level of support capability, we will refer you to a qualified counsellor or to your GP for further assessment.
We’ve been where you are, we get it. And we’re in this together.
*Confidentiality & Referrals: We take your privacy seriously and treat all information with respect, sensitivity and confidentiality. All Peer Support Companions have been briefly trained by a bereavement counsellor and have lived experience so can only offer peer support. For all other signs of complicated grief and/or effects from other psychological influences, we will refer you to professionals. All phone call appointments have brief notes kept on the online booking system.